1.- Purpose and Overview
The General Conditions of Contract (hereinafter the “General Conditions”), together with any particular conditions that could apply, regulate the conditions of purchase of products through the website www.sense4care.com (hereinafter the “Web Site”or the”Portal”), owned by Sense4Care S.L. (hereinafter Sense4Care), with CIF B-65870800, whose registered office is located at Carrer Tirso de Molina 36, 08940 Cornella de Llobregat.
Sense4Care provides information about products, and offers the possibility of purchasing them through the Web Site. A User intending to purchase products must have the status of “Registered User”, which is acquired by completing the relevant registration form prior to the purchase process and following the steps Sense4Care communicates via the Web Site.
Every User who registers the Website must be at least eighteen (18) years old.
2.- Product information
Pictures, graphic or iconographic materials and videos relating to the products sold by Sense4Care as well as trade names, trademarks or logos of any kind contained on the website, are intended to provide as much information as possible. However, the user must consider that they have an indicative purpose and therefore lack exhaustive character.
Sense4Care reserves the right to decide, at all times, the products offered to Users through the Portal. Thus, Sense4Care may at any time add new products to those included in the Portal, understood that, unless stated differently, such new products shall be governed by the provisions of the General Terms that are in effect at that time.
Also Sense4Care reserves the right to cease providing access, at any time and without prior notice, to any of the products offered on the Portal.
In the case where, for reasons of force majeure, a product is unavailable after the purchase has been made, Sense4Care will inform the User by email of the total or, where applicable, partial cancellation of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the right of withdrawal, which corresponds to the User as provided in these Terms and Conditions.
3.- Procedure for buying the products
To proceed with the purchase of the product, the registered User or guest, older than eighteen (18) years, must select the chosen product to buy and add it to the shopping cart. Once the selection of products for purchase is complete, the User must press the “Cart” icon. Then the selected products for purchase are indicated. Finally, the user must press the “Proceed to checkout” button.
User name, email address and password provided to Sense4Care are identifiers and keys to access and make purchases and they are personal and not transferable. User name, password and email address may be modified, in which case the previous password, user name and / or email address lose their validity.
Once the purchase process is completed Sense4Care will send to the email provided by the User an email confirmation of receipt of order within twenty (24) hours following the completion of the order. The order confirmation sent by Sense4Care is not valid as an invoice, just as proof of purchase. The invoice will be sent to the User together with the products ordered.
4.- Product prices
Prices of products offered through the Web Site include all applicable taxes. The shipping cost of the products to be paid by the purchaser will be detailed and broken down into the “Cart” section of the Web Site.
Sense4Care reserves the right to change the prices on the Web Site at any time. The products are invoiced at the price in effect reflected on the Web Site at the time of recording of the order.
5.- Payment of products
Payment of the price of goods purchased and the shipping costs, which will appear on the screen, can be made by credit or debit card and through other payment systems indicated on the Web Site.
To pay, the user must follow the instructions on the screen depending on the chosen payment system.
As electronic payment system, Sense4Care is using the ecommerce payment gateway. All data provided for this purpose is encrypted under the SSL (Secure Socket Layers) protocol to ensure maximum security for them.
The User shall notify Sense4Care, in the shortest time possible, through email@example.com any improper or fraudulent charge to the account provided for purchases on the Web Site, so that that Sense4Care can arrange appropriate actions.
6.- Product delivery
Sense4Care undertakes to deliver the products purchased by the User in the purchase process within the period specified in the “Terms and Conditions” section as of the date of preparation of the order. Delivery will be made at the address specified for this purpose in the registration process. No products will be delivered to PO boxes.
Sense4Care will not be liable for errors or damages caused in the delivery when the delivery address provided by the user does not conform to the desired delivery location.
7.- Product return
(i) Right of withdrawal
The User shall have a maximum of fourteen (14) calendar days from product delivery to cancel, wholly or partly, the purchase of the product, in accordance with applicable law.
Once the fourteen (14) calendar days period is ended, Sense4Care will not accept returns due to withdrawal of product purchases.
In case the User asks the withdrawal of the purchase of a product, the User must contact Sense4Care by sending an email to firstname.lastname@example.org. It may also use the withdrawal form model that is available here.
In any case, for a purchase withdrawal the following requirements must be met:
1) The product should be in the same condition it was delivered and must retain its original packaging and labeling.
2) The return to Sense4Care will be done using the same box or envelope used in the original delivery or, alternatively, in a similar format to ensure the return of the product in perfect conditions.
3) The return must include a copy of the proof of purchase and delivery order of the products in the package, and also a list of the goods returned and the reason for the return.
Returns of orders should be sent to the address SENSE4CARE, Carrer de Jordi Girona, 1, Edifici K2M, 08034 Barcelona, Spain. The User will assume the return shipping costs when exercising the right of withdrawal.
(ii) Return of defective products
Without prejudice to any other rights that could apply, the User is entitled to reimbursement of the price of defective products or if the products delivered do not correspond to the order placed by the User. Alternatively to the above, the User is entitled to claim and receive an equal product in perfect conditions.
In the cases of return to Sense4Care defective products or products that do not correspond to your order, it must be done by the user through the procedure established in paragraph (i) above, although the user, in this case, should not pay the costs of returning the products.
Provided that the User has followed the procedures set out in paragraph (i) above and the requirements of this section have been met, Sense4Care will reimburse the price paid for returned products that are defective or do not correspond to the product ordered by the user, as established in the later section (iii).
(iii) Refund of the price of the products to User
Provided that the User has followed the procedures established in this section and the requirements laid down therein have been met, Sense4Care will refund the price paid by the User for the returned products. In the event that the return is made in exercise of the User’s right of withdrawal described in paragraph (i) Sense4Care not pay or will face expenses and/or return costs.
The User shall not be entitled to reimbursement of the price of the returned products if they are not in the same condition they were delivered, or the requirements of the present Terms and Conditions are not met.
The partial return of an order shall be reimbursed of the price of the product or products in fact returned.
Sense4Care will manage the order of return of the price by the same payment system used by the user to purchase the product within thirty (30) days from the collection of the returned order and once Sense4Care has verified that the products returned comply with the requirements of paragraphs (i) and (ii) above. The application for the return of the price in the User’s account depends on the bank.
8.- Modifications of Terms and Conditions
Sense4Care reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Web Site, as well as the Terms and Conditions. Users will always have these Terms and Conditions in a visible location, freely accessible to all queries they want to perform. Users agree to read these Terms and Conditions each time they access the Web Site store. In any case, acceptance of the Terms and Conditions will be an essential prerequisite to purchasing any product available through the Web Site.
9.- Communications between Sense4Care and the User
All communications between Sense4Care and User relating to these Terms and Conditions or the purchase of products through the Web Site, shall be in written form and in accordance with the procedures of communication laid down in these Terms and Conditions for each particular case.
For other assumptions that are not specifically covered by these Terms and Conditions, communications that the user wishes to send to Sense4Care shall be sent to the address of Sense4Care indicated in the first condition and shall be in written form and through a system that can demonstrate the content and reception by Sense4Care of the corresponding communication.
10.- Integrity of the Terms and Conditions
11.- Partial nullity
If any clause of these Terms and Conditions is declared invalid, it will be removed or replaced. In any case, such invalidity shall not affect the validity of the remaining clauses in these Terms and Conditions.
12.- Applicable Law and Jurisdiction
These Terms and Conditions are governed and interpreted according to Spanish law.
In the event that any discrepancy or claim between the parties regarding the implementation or content of these General Conditions occurs, the parties agree to submit the decision of the case brought to the Courts and Tribunals in accordance with the applicable law.